Overall Performance Report
The Overall Performance Report displays a summary of all the performance of the tenant.
|
➢
|
To generate an Overall Performance report: |
|
1.
|
Open the Overall Performance page (Reports > IVR Reports > Overall Performance); the following appears. |
|
2.
|
Select the appropriate filter fields: |
|
●
|
Date From: Defines this report for a specific date/time range. |
|
●
|
Date To: Defines this report for a specific date/time range. |
|
●
|
Call Source: Defines information that is related to a specific source number. |
|
●
|
Call Routed: Defines information that is related to call that was routed to a specific destination. |
|
●
|
Call Duration: Defines information that is related to a specific duration of a call. |
|
●
|
Call Disposition: Defines information that is related to calls that ended with a specific disposition or “Any’. |
For an explanation of the different call disposition, refer to Call Dispositions.
|
●
|
DNIS: Defines the internal phone number that is called to access Voca. You can select the appropriate value from the drop-down list. |
|
●
|
Timezone Display Mode: Defines this report in different time zones. |
The time zone of calls can be one of the following options:
|
◆
|
Tenant time zone: Defines the information in this report based on the tenant configured time zone. |
|
◆
|
Flow time zone: Defines the information in this report based on the time zone configured under the Telephony Setting settings. |
|
◆
|
Local time zone (Web): Defines the information in this report on the browser local time zone. |
|
3.
|
The following is a description of the report fields. |
|
|
|
| Disposition |
Defines the disposition of the call. |
| Number of Calls |
Defines the total number of calls for each disposition. |
|
Avg. Call Time
|
Defines the average call time for each disposition.
|
|
4.
|
Click Generate to generate the report; click Export CSV to export the report in CSV format. |
